KQ Mail

About KQ Mail

The Kenya Airways Cargo Mail product is tailor-made to cater for the uplift of Post Office mail which includes postal items as defined by the Universal Postal Union (UPU) convention. This product is offered to postal administrations and mail agents only and is an airport to airport service

Service Parameters

1.Late cut-off times for acceptance (2hrs prior to STD)
2.Expedited delivery (1hr after actual arrival time)
3.Specialized handling for all shipments
4.Dedicated sales, handling and customs teams
5.Advance reservations not required for shipments below 500kg
6.Maximum shipment size as per agreed allocation*
7.Maximum weight per mail bag is 30kg and 31.5kg per loose parcel*
8.Available to all KQ online destinations*

Your Benefits

1.Uplifts of consignments on priority basis on first available flights
2.24 hour customer service and support
3.Dedicated mail handling facility and staff
4.All inclusive rate*
5.Specialized handling
6.Target Group
7.Postal corporations
8.Mail agents


Dimensions should be as specified by the UPU/IATA standards i.e. they may not exceed 1meter in any one dimension.

The following shipments will not be accepted as mail consignments:
1.Valuable Cargo
2.Dangerous Goods
3.Live Animals
4.Human Remains
6.Vulnerable Cargo
7.Booking Requirements
8.Advance reservation required only for shipments above 500kg

Feature Statement

“KQ Mail – Expedited transport solution for post office mail.
* Conditions apply.
Please contact your local KQ Cargo office for further information.