Claims Procedures

Kenya Airways General Information on Cargo Claims

Claims Procedure

Please send a written claim to the Airline, Cargo General Sales Agent (GSA) or Cargo Handling Agent (GHA). View the contact details here.

Original Air Waybill / Original Courier Bag Voucher
Original Delivery Receipt / Release Order
Original Purchase Receipts / Invoices
Packing List
Cargo Irregularity Report
Short-landed Cargo Certificate
Letter Of Claim With List Of Items And Prices
Name and address of Insurers if separate Insurance was arranged

Applicable Liability Regimes on Cargo Claims

Kenya Airways legal liability for cargo is subject to the General Conditions of Carriage for Cargo. The following conventions also apply for international carriage:

Warsaw Convention 1929
Warsaw Convention as amended by The Hague on 28th September 1955
Warsaw Convention as amended by additional Protocol No. 1 of Montreal 1975
Warsaw Convention as amended at The Hague 1955 and by Protocol No. 4 of Montreal 1975
Montreal Convention 1999 (MC99).

For domestic carriage in Kenya, local laws apply, usually identical to Warsaw Convention provisions. View contact details here.